Museum Store Manager

National Ornamental Metal Museum
Job Description
Essential Functions and Responsibilities
Administrative
  • Greet museum visitors, answer questions, and attend the Museum Store.
  • Oversee the daily operations of the store including but not limited to managing store budgets, updating financial records, data entry of all incoming products, and management of POS software.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
  • Scout new metal artists to feature in the sales gallery by staying up to date on contemporary jewelry artists, blacksmithing and foundry news, and events.
  • Meet or exceed monthly sales goals.
  • Implement cross-training of all Museum employees and part timers to always maintain productivity.
  • Maintain outstanding store condition and visual merchandising standards.
  • Maintain ecommerce site which includes photographing new products, writing descriptions, data management and shipping of all sold items.
  • Prepare monthly sales reports that track revenue, expenditures, and payments to artists.
  • Develop marketing strategies to raise our customers’ pool, expand store traffic and optimize profitability, including but not limited to digital and physical ads, events, social media, and holiday lookbooks. These strategies will be incorporated with the marketing and communications team yearly plans.
Institutional Responsibilities
  • Support the Museum’s mission, vision, values, strategic plan and institutional DEAI initiatives.
  • Commit to a positive organizational culture based on mutual respect, cooperation, and openness to other’s perspectives.
  • Represent the Museum at a variety of programs and functions.
  • Other responsibilities may include, but are not limited to, greeting guests, and acting as an attendant for the galleries, monitoring cleanliness of the buildings; and assisting with events. 
Qualifications & Qualities of the Ideal Candidate
  • High School Diploma, GED, or equivalent required; associate or bachelor’s degree in business administration or relevant field preferred
  • 2 years’ minimum retail management experience required; 1 year’s managerial experience preferred.
  • Proficient with Point of Sales software (Square, Ecwid, etc.)
  • Proficient in Microsoft Office Suite, Google Workspace, and Adobe Acrobat Pro.
  • Experience with program management software is a plus.
  • Familiarity with consignment and wholesale sales
  • Exceptional customer service and communication skills.
  • Strong interpersonal skills and ability to work independently as well as part of a team.
  • Knowledge in metal arts, jewelry, gems, and minerals, blacksmithing and casting is extremely beneficial.
  • Detail oriented and strong organization skills.
  • Able to take initiative and anticipate actions that are needed.
  • Ability to multi-task and conceptualize steps involved in implementing projects.
  • Ability to work with a diverse array of people, including Museum guests, supporters, clients, vendors, volunteers, and staff, in both large and small groups. 
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand, walk and/or sit for long periods of time. They must have physical dexterity and the ability to carefully handle objects, as well as the ability to lift and move items of various weights and sizes. Positions have occasions to lift and/or move objects of 15-20 lbs. 

Hours, Compensation, and Benefits
The work week for this position is Tuesday through Saturday. Additional hours (nights and weekends) as required. All full-time staff are expected to be available to assist with Museum events. All Museum staff must be available the week of Repair Days, which is held annually in the fall (currently the third weekend in October).

The salary starts at $40,000. Salary is contingent on experience and ability. Benefits include health insurance and a 3% Simple IRA employer match after 2 years of employment.

To Apply
Send a cover letter detailing fit and interest in position, resume, and three references to Quamesha Brown, Operations Manager, at quamesha@metalmuseum.org. Please reference “Museum Store Manager” in the subject line. Please, no phone calls.

The Metal Museum is committed to building a culturally diverse staff and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We strongly encourage LGBTQIA+ individuals, people with disabilities, Black, Indigenous, and people of color to apply.
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