Agape has an opening for a TeamWorks Connector. As a poverty-reduction initiative, Agape, through its place-based strategy, Powerlines Community Network (PCN), implements a Two-Generation paradigm. The TeamWorks Connector will support workforce programs essential to the staff, clients, and stakeholders of the Powerlines Community Network. The TeamWorks Connector will build relationships with the staff across the PCN programs and communities, as well as clients and workforce ecosystem PCN partners. The role is responsible for ensuring that programs across TeamWorks are implemented with fidelity and that data is collected consistently and correctly based on program design. TeamWorks Connector will participate in 2Gen training. TeamWorks Connector will engage participants with the fidelity of model design performance. The TeamWorks Connector will be responsible for caseload participants' goal-setting, caseload service files, Connector reports, data entry, and case management in Agape's case management system (Penelope) and Jobs4tn.gov (Virtual Online System) entries. The Connector works in collaboration with partner internal and external Agape staff. Collaboration referrals to agencies, community-based organizations, employers, and schools to provide holistic wraparound services for both parents and opportunity youth using the 2-Gen focus based largely on Aspen Institute's work: Post-secondary Education and Workforce, Economic Supports Early Childhood Education, Health and Well-Being, and Social Capital.
Additionally, TeamWorks Connector should demonstrate an ability to work with a wide range of people, knowledge of workforce and employment services delivery systems, knowledge of social services, and community resources. Excellent communication skills (both verbal and written), proven ability as a problem solver and self-starter, excellent computer skills, as well as demonstrated user orientation, and organizational, and time management skills are required for this role. The Connector should ensure program quality, transparency, and accurate reporting.
TeamWorks Connector will ensure efforts to address the economic mobility needs of families served, appropriately addressing needs, i.e., medical, health, spiritual, emotional, social, employment, educational/training, etc. Primarily post-secondary, career training, and employment.
Case management knowledge of employment and social service delivery systems, knowledge of workforce resources, excellent communication skills (both verbal and written), proven ability as a problem solver and self-starter, excellent computer skills, as well as demonstrated user orientation, organizational, and time management skills. TeamWorks Connector Supervisor ensures program quality, transparency, and accurate reporting of Connector activities and workflow.
Responsibilities and Duties:
- Assist with supervision of connector staff of Workforce services initiative.
- Understand workforce and employment practices and TeamWorks programmatic processes and 2Gen Toolkit.
- Manage caseload activity and quarterly compliance audits of TeamWorks department.
- Serve participants in PCN communities to gain employment and workforce training. Set goals and meet all guidelines and key performance metrics.
- Collect, record, and communicate data related to Workforce services initiatives. Auditing and quality reviews for accuracy of case files.
- Provide incentive program input for TeamWorks. and other TeamWorks pilot programs as needed.
- Coordinate on-site, virtual events, and activities on-site/virtual for program participants to encourage engagement, stability, and individual/family goal attainment.
- Maintain current and accurate documentation of services provided to adults and families in the case management system based on various requirements.
- Agape is a data-informed agency. TeamWorks Connector must use data from case management services for the continuous quality improvement process of the current caseload, as well as participate in regular team meetings dedicated to service and program improvement.
- Provide reporting and other activities to ensure compliance with grants and additional funding.
- Ensure program fidelity across TeamWorks programs.
- Participate in all programs and required trainings.
- Assist TW Supervisors with special projects appropriate to the role as duties assigned.
- Meet all guidelines and key performance metrics with accurate documentation of services in Agapes Penelope Case Management System.
- Assist with data collection and analysis as needed to obtain and maintain data.
- Complete internal reports and provide TeamWorks program-related information.
- Attend regular team, area, and cross-sectional meetings.
- Attend Multidisciplinary Team Meetings and other in-service trainings provided by the agency.
- Must be able to work with a flexible schedule, which would allow for needed interaction and involvement for the tasks of this position i.e. weekend and evening hours, etc.
- Will perform all other duties, within the general scope of this position, as requested by the TeamWorks Director, or other members of Agape Leadership.
I. Record Keeping:
- Maintain accurate and timely reports for case records according to Agape procedures and grant standards through data entry into Agape's case management system, Penelope.
- Be prompt in initiating and replying to all correspondence and inquiries.
- Submit timely reports of all referrals and services.
- Provide all needed and required data, including audits, for evaluation purposes.
- Actively participate in Agapes PQI Process, using data to inform supervision and team practices.
II. Professional Responsibilities
- Maintain positive and productive relationships with workforce development collaborative partnerships, staff, and administration.
- Participate in the engagement of two-generational programmatic related areas to connect and engage families to services needed, i.e. education, career development, career coaching, and other employment services through community partners and agencies.
- Participate in staff meetings, in-service training, and approved and planned relevant workshops, seminars, and training events.
- Attend workshops and conferences, as approved or planned by the agency, to improve and enhance skills and delivery of services.
- Focus on specific TeamWorks programmatic obligations, goals, and objectives, align with voice and choice of families (Social and economic goals).
- Arrange hiring services on-site and virtual events along with TeamWorks leadership to connect local employers and businesses to participants; Employers from all industry sectors inside or outside PCN network.
- Provide employment wraparound supports to address needs and overcome barriers to ensure stability and individual/family goal attainment of employment and training services.
- Assist with virtual or on-site job fairs, career exploration events, and hiring events.
- Provides networking assistance to participants applying for positions virtually, resume writing support and assistance with job search for employment.
- Make face-to-face, virtual, telecommunication contact in 72 hours
- Work in partnership with all other agencies involved and through Powerlines Community Network, led by Agape Child & Family Services.
- Use data for continuous quality improvement for site-based programs.
- Prolonged periods of sitting at a desk and working at a computer.
- Prolonged walking and standing, and climbing stairs within schools and community sites.
- Must be able to lift up to 20 pounds at a time.
Bachelors degree or higher in Business, Social Work Public Administration, or related field preferred. Bachelors degree required, Masters preferred with at least 3 years of relevant experience, including program coordination and supervisory experience (7 years of relevant experience in lieu of a degree). The ideal candidate must have a demonstrated ability to provide culturally sensitive, community-based services while working with a wide range of people and a passion for serving others. Proven ability to facilitate engaging group instruction, both to team and stakeholders. Must have excellent communication skills, both written and verbal, and demonstrated computer proficiency, including the use of Microsoft Office Suite and other software applications essential to this position. Must demonstrate outstanding organizational and management skills and have proven ability as a problem-solver and self-starter. Experience using a case management system and the utilization of data analysis to inform service plans and supervision needs. Must have an automobile available for business use and maintain a current driver's license and current auto insurance with acceptable levels of coverage. Will be required to work a flexible schedule to include evenings and weekends as needed. The candidate must be willing to engage in Agape's Performance Quality and Improvement (also known as Continuous Quality Improvement) standards of quality & excellence.