The Guest Services Coordinator will serve as the first face and voice of the Metal Museum, ensuring high quality customer service for every visitor. Energy, enthusiasm, and an interactive demeanor are all required for this position.
Essential Functions and Responsibilities
- Guest Work at the Front Desk, greeting and checking-in each Museum guest, member, and vendor, and visitor and manage traffic flow for these visitors
- Promote the sale of membership to all non-members, and encourage timely renewals and upgrades for all members
Answer primary Museum telephone line, transferring callers to appropriate departments
Maintain up-to-date knowledge of the Museum’s history, exhibitions, and program
Maintain proper guest services and cash handling procedures
Recognize and resolve conflicts in a patient and professional manner