A four-day (9:00 am - 1:00 pm) course consisting of lectures, practices, and role-plays, RCA will provide attendees with an in-depth understanding of how to analyze a system in order to identify the root cause of problems. The course is a version of Six Sigma Lite, teaching an effective problem-solving process without all the heavy statistics.
The course is lead by Duke Okes. Duke Okes is a knowledge architect who consults, trains, writes & speaks on management philosophies and technologies in the U.S., Bermuda, Canada, Caribbean, Europe, and Asia. He has been elected Fellow of the American Society for Quality, and is certified by ASQ as a quality manager, quality engineer, and quality auditor. Duke holds undergraduate degrees in technology and business, a master's degree in adult education, and has completed doctoral coursework in applied management and decision sciences. He is co-editor of The Certified Quality Manager Handbook (2nd edition), a contributor to The Certified Quality Engineer Handbook, and has published numerous articles (Quality Progress, Quality World, Business Improvement Journal, The Manufacturer, APICS-The Performance Advantage, Manufacturing Engineering, and Quality Management Forum).