Grace Medical was founded in 1995 as a contract manufacturing operation producing titanium ventilation tubes. The company has evolved into a global market leader in ENT, offering a range of products to treat disorders of the ear, nose and throat.
MAJOR DUTIES AND RESPONSIBILITIES:
Processes all orders received via phone, e-mail, or fax, in accordance with company policies and procedures.Provides prompt response and resolution to customer inquiries and problems. Handles customer complaints, which may include issuing a Return Material Authorization, and or disseminating information to internal departments in accordance with company