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Sales/Events Coordinator

Shelby Farms Park Conservancy
Job Description
Position Title:               Sales + Events Coordinator
Department:               Sales + Events (S+E)
Reports To:                  Sales + Events Associate Director
Salary Grade:             3
Minimum Salary:        $35-40k (commensurate with education and experience)
The Sales + Events Coordinator is responsible for serving venue rental clients as part of the organization’s fundraising goals. This role is a key stakeholder of the larger Sales + Events Team of Shelby Farms Park Conservancy. The S+E Team drives critical revenue to support the Park while ensuring “above + beyond hospitality.” With the help of visitors, donors, clients, and supporters, the Conservancy works to raise and earn funds each year to ensure an excellent visitor experience in a clean, green and safe park every day.
The Sales + Events Coordinator works with clients to confirm venue rental sales through consulting on Park amenities and logistics expertise. While this is mainly an external-facing role, key responsibilities listed below are also internal-facing and collaborate with all departments within the Park.

  • Key contact for various venue rental clients
    • Drive client loyalty through excellent customer service throughout the sales and implementation process
    • Perform venue walkthroughs with clients and other event stakeholders
    • Generate and execute event contracts for new and/or repeat clients
    • Ensure swift response to leads and push to convert to event/venue sales
    • Serve clients by recommending appropriate features and services that best meet their needs
    • Review, create and execute site layouts with CAD drawings
  • Anticipate problems and develop appropriate solutions; investigate, analyze, and resolve operational problems and complaints
  • Partner with S+E Team leaders to coordinate logistics, staffing plans, set-up, and tear-downs for all events
  • Lead certain internal fundraising events, such as Earth Day celebrations
  • Assist with additional events and S+E special projects, as needed
  • Serve as “venue expert” for clients:  inspect each function room/grounds rental prior to the event and during breaks to ensure that all requirements are executed and that the client's needs and SFPC standards are met
  • Maximize revenue by selling all aspects of ground rentals and additional revenue streams
⬥       Negotiate and complete contracts
⬥       Use Sales Platform to track bookings and prepare correspondence, booking reports, and files
⬥       Regular communications with assigned vendors to ensure Park needs are met
⬥       Ensures the proper use and storage of all equipment and reports necessary repairs
⬥       Observe and report maintenance, repair, and facility needs along with safety issues
⬥       Implement department rules, regulations, policies, and procedures
⬥       Respond appropriately to emergencies or urgent issues
⬥       Perform special projects and other responsibilities as assigned
  • A degree in hospitality or business management is an asset but not required
  • Proficiency in Word, PowerPoint, and Excel
  • Experience working in a Customer Relationship Management system preferred
  • Excellent collaboration skills
  • Superior oral and written communication skills with an attention to detail
  • Ability to work well in stressful, high-pressure situations including resolving guest complaints
  • Maintains composure and objectivity under pressure
  • Effective listener, able to understand and clarify concerns raised by team members and guests
  • Strong organizational and decision-making skills
  • Ability to work nights, weekends, and holidays
  • Demonstrates values of collaboration, accountability, authenticity, trust, and learning
  • Commitment to the consistent production of high quality, detailed work
  • Organizes, plans, and schedules in an efficient, productive manner
  • Manages stress in a fast-paced, changing organization
  • Collaborates with people of different races, backgrounds, and experiences
  • Elicits confidence and builds rapport
  • Enthusiastic, dependable, self-motivated, and self-aware
NOTE:  This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as required.
SFPC is an Equal Opportunity/ Affirmative Action Employer, we will consider applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law.
Contact Information

Greater Memphis Chamber | 22 North Front Street Suite 200 | Memphis, TN 38103-2100 | 901-543-3500
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