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HR Services Specialist

Cushion Employer Services
Job Description
Position:         HR Services Specialist
 
Reports:         HR Services Manager
 
Classified:      Exempt
 
Minimum:       $45,000
 
Summary
 
The Client Services Specialist is the principal advisor for multiple clients; responsible for assisting with implementing and supervising solutions that leads to their team becoming a unified and high-performing team. This position encourages best human resources practices and objectives that provide a team-oriented, high-performance culture that emphasizes empowerment, and the recruitment, selection, and ongoing development of a superior workforce.  The Client Services Specialist coordinates and assist with implementing services, policies, and programs and advises leaders regarding HR issues.
 
Disclaimer
 
This is intended to convey information essential to understanding the scope of this position and not to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.
 
Essential Duties & Responsibilities
 
  • Assist with improving leadership and team member performance by identifying and clarifying problems; evaluating potential solutions; implementing the selected solution; coaching and counseling managers.
  • Provide consulting and/or support in the areas of recruiting, selection, hiring, employee development, employee relations, compensation, and performance management to attract and retain the right talent.
  • Assist clients in complying with federal, state, and local legal requirements, as well as their own policies and procedures by staying abreast of existing and new requirements; encouraging adherence to requirements, and advising management on needed actions.
 
  • Take the lead or assist with updating, developing, creating, and administration of programs, policies, procedures, and handbooks that ensure consistency and help align the workforce with clients’ organizational objectives.
 
  • Supervise the administration of employee benefit programs to ensure customers are paying correct premiums and eligible employees are added at the appropriate time; oversee or assist with developing and scheduling benefits orientations, communication, education, and provide customer service.
 
  • Manage clients’ expectations by communicating service/project status and issues; resolving concerns; analyzing time and cost issues; preparing reports.
  • Prepare reports by collecting, analyzing, and summarizing data and trends.  
  • Foster communication and collaboration throughout Cushion’s and the clients’ organizations to encourage seamless implementation of Cushion’s solutions and to perpetuate goodwill.
 
  • Research, familiarize, introduce and promote human resources management “best practice” initiatives to enhance Cushion’s and clients’ overall organizational performance.
  • Maintain professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies; attending educational workshops.
Education and Experience
 
  • Bachelor’s degree or equivalent HR experience
  • At least two years of experience in an HR position
  • Professional Human Resources Certification (preferred)
  • Excellent knowledge of HR functions
  • knowledge of employment laws and practices
  • knowledge of administration of benefits and compensation programs
Key Competencies
 
  • Critical thinking, problem analysis, and solving skills
  • Good judgment
  • Ability to carry out multiple tasks, prioritize, meet deadlines, and attend to details
  • Service-minded and possess a “Team” attitude
  • Maintain confidential information and practice a high level of discretion
  • Exceptional customer service skills
  • Adaptability
  • Stress tolerance
 
Environmental Conditions & Physical Demands
 
  • The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms; use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
 
  • The work environment will require walking, standing, bending, and carrying items weighing 1-15 lbs.  Also, the employee must have manual dexterity, and visual and auditory acuity.
 
  • Must be physically fit to drive and have a valid driver’s license.
 
  • Some repetitive motion is involved.
 
  • Must have the ability to speak and hear
 
Cushion Employer Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation national origin, age, disability, or genetics in compliance with applicable state and local laws governing nondiscrimination in employment.
 
Contact Information

Greater Memphis Chamber | 22 North Front Street Suite 200 | Memphis, TN 38103-2100 | 901-543-3500
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